Automate customer order intake
Your customers send purchase orders in their own formats. Unstract reads each PO as it arrives, checks parts, prices and ship-to against your records, and creates the sales order in your ERP.
Trusted by manufacturing and quality teams around the globe
Customer orders arrive in every format but yours
Each customer sends purchase orders from their own system, with their own part numbers and their own layout. Someone on the order desk reads every one and keys it into a sales order before production can plan for it.
Nine lines keyed by hand while the ship date gets closer
A faxed PO, skewed, with a stamp across the part numbers
A unit price on the PO that isn't the price you agreed
A PO revised twice by email before anyone entered it
A spreadsheet order with delivery notes typed in a cell
Every PO has to be read, mapped to your part numbers, priced and keyed before the customer gets a confirmation, and a keying slip ships the wrong part or bills the wrong price.
Unstract handles order entry automation from the inbox onward: it reads each PO, checks it against your price lists, item master and customer master, and creates the sales order. Customer service sees only the orders that don't check out.
From the order desk inbox to a sales order, without the keying
Five steps, run on their own for every purchase order. Parsing by LLMWhisperer, extraction by Document Studio, the whole run by Flow.
Pick up customer POs wherever they land
Purchase orders reach you as PDF attachments, spreadsheets, plain email bodies and exports from customer portals, each in that customer's own format. Every one is picked up where it arrives and becomes one record, tied to its customer and its PO number.
Orders stop waiting in a shared inbox for someone to open them.
Read every purchase order, then pull the fields that matter
LLMWhisperer reads each PO as text with its layout kept, so a faxed page or a line table that breaks across two pages reads as cleanly as a native PDF. Document Studio then extracts the fields you defined: customer, ship-to, PO number, every line with its part number, quantity, unit price and requested date, and the payment terms.
One set of field definitions covers every customer's layout, including a customer you add next month.
Check every line against your records before anyone touches it
Each customer part number is mapped to your SKU through the cross-reference in your item master. Every price is checked against the customer's contract or price list, every quantity against the order minimum, and the ship-to against the customer master. A clean order moves straight on.
The checks your order desk runs by eye now run on every line of every PO.
Send only the exceptions to customer service
A price that doesn't match the contract, a part number you can't map, a date you can't meet or a ship-to the customer master hasn't seen stops in a review screen. The rep sees the PO line beside the order line and the record it was checked against, and decides in one place.
You set the stop conditions once. Every other order keeps moving while one waits for a rep.
Create the sales order where the order desk already works
Checked orders become sales orders in your ERP, such as NetSuite or SAP S/4HANA, with your SKUs, the contract prices and the confirmed ship-to. The customer gets an order acknowledgment by email, and every decision a rep made is recorded against the order.
Nobody keys the order a second time, and the customer hears back the same morning.
See it run on a week of your customers' POs.
Bring the purchase orders from one order desk inbox, faxes and spreadsheets included, and watch them become sales orders.
Everything a customer order arrives as
Documents
- Purchase orders
- Quotations
- Email order bodies
- Spreadsheet orders
- Customer portal exports
- Change orders and PO revisions
- Blanket order releases
- Price lists, contracts and item cross-references from your ERP
Fields captured
Our agents are extroverts.
Cloud storage like S3, Google Drive, Dropbox and Box. Databases and warehouses like Snowflake, BigQuery, Postgres and SQL Server. Accounting, ERP and CRM systems like QuickBooks, Xero, SAP, NetSuite, Salesforce and HubSpot. Project trackers like Jira, Asana, ClickUp and Linear. And anything with an API.
Live on one order desk inbox first
Nobody on your side writes code, and the order desk keeps working the way it does today until the run proves itself on your own customers' POs.
Book a consultation
We go through a week of your incoming POs: which customers send them, in what formats, and what your order desk checks before entering one.
Built on your documents
Fields, part number mapping, price checks and the link to your ERP are set up on real purchase orders from your own customers.
Pilot on one inbox, then roll out
One order desk inbox goes live within days. Once the orders hold up, the other inboxes and portals join, with the same stop rules.
Built for the teams that turn POs into orders
Automated order entry that leaves reps with the price and part number questions, with the customer's PO line beside the order.
Orders entered at the price in the contract, not the price the buyer typed, and a record of every override.
Hundreds of customers, each with its own PO layout and part numbers, entered through one run into your ERP.
Customer POs and schedule releases mapped to your part numbers and in the plan the day they arrive.
Orders entered in minutes, price errors caught before they ship
Your customer pricing stays yours
Customer POs and the contracts behind them show what each customer buys, in what volume, and the price and terms you agreed with each one. In a competitor's hands, that's your whole pricing strategy.
- Encrypted in transit and at rest.
- Purchase orders, contracts and price lists are never used to train models.
- Access by role, customer and document type, with every price override recorded against the order.
- Retention you set: processed POs are deleted on the schedule you choose.
- Self-hosted deployment for manufacturers whose controls keep customer pricing inside their own environment.
What order desk managers ask before they start
Point the run at the inbox where orders land. Each PDF attachment, spreadsheet and email body is read, the lines are mapped to your SKUs and checked against your prices, and a sales order is created in your ERP. Portal exports join the same run, so every channel ends in the same place.
Yes, for the orders that check out. Those become sales orders without anyone keying them. A rep still handles the exceptions (a price that isn't the contract price, an unknown part, a date you can't meet), and sees each one with the PO line beside the order line.
Define the fields once: customer, ship-to, PO number, and per line the part number, quantity, unit price and requested date. Document Studio extracts that same record from every customer's layout, without a template per customer, and every value carries a confidence score.
Order entry software holds the order once it exists. Unstract does the part before that: reading the customer's PO, mapping their part numbers, checking prices and minimums, and creating the order in your ERP. Your reps keep working in the system they know.
Every customer part number against your item master and cross-references, every price against the contract or price list, every quantity against the order minimum, and the ship-to against the customer master. A line that fails stops for customer service with the reason attached.
The order stops before it reaches your ERP. The rep sees the PO price, the contract price and the part side by side, then applies the contract price or asks the customer. The decision is recorded against the order, and the other orders keep moving.
Unstract is SOC 2, ISO 27001, GDPR and HIPAA compliant. POs, contracts and price lists are encrypted in transit and at rest, never used to train models, and kept only as long as you choose. Self-hosted deployment keeps processing inside your own environment; the Trust Center has the full list.
No. In a consultation we build the run on your own customers' POs, your checks and your ERP, then run it on one order desk inbox. Most teams have that inbox live within days, and the rest follow once the orders hold up.
Bring a week of customer POs to the consultation
The orders from one inbox, faxed pages and spreadsheet orders included. You see each one read, checked and turned into a sales order.